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Failure of Telephone System

Procedure:

There are three types of telephone system failure:

Failure of the main PBX
Failure of the main switchboard
Failure of the phone utility service (Verizon)

A. In the event of a main PBX failure the hospital will still be able to receive calls on its main number (723-5161).  These calls will ring into the following extensions:

394  Front Desk
216  Nurses Station  (Back Counter)
502  Switchboard Operator
211  Front Desk
235  ED Desk

Four people including the switchboard operator and Central Registration personnel will be assigned to these phones where they will be provided with a list of department pagers and the independent phone lines (fax, modem) to various departments.  (see Appendix I and II).  Those answering incoming calls can instruct the caller to dial the department they want to reach directly by using the departments independent line or pager number.

Internal communication can be maintained in most departments by installing a single line phone set on their modem or fax lines.  Department to department communication
is obtained by calling to the phone numbers listed in Appendix I.

Anyone suspecting a failure of the phone system should notify their department director who can verify the problem by checking various extensions around the hospital.  Upon verification of the problem, notify Administration and Maintenance, then notify all departments.

B. In the event of a switchboard failure:

Affect repairs
Transfer switchboard functions to the Nurses Station (ext. 215, 216) by placing switchboard into Night Service mode
If unable to transfer switchboard, perform steps listed under PBX failure

INDEPENDENT FAX NUMBERS BY DEPARTMENT

ADMINISTRATION 723-4913
CARDIOPULMONARY 723-7431
DIETARY 723-7432
EMERGENCY  723-6221
HEALTH INFORMATION 723-7437
LABORATORY 723-3007
LAUNDRY(Located in Materials Management)723-6282      
MAINTENANCE 723-6282
NURSING ADMINISTRATION 723-7445
NURSES STATION 723-6496
OPERATING ROOM 723-3002
PHARMACY 723-7458
PHYISCAL THERAPY 723-3008
RADIOLOGY 723-6498
SOCIAL SERVICES 723-7463
UTILIZATION REVIEW 723-7447

Click Here to Access Telephone & Pager Numbers